Refunds

An unspent balance can be returned. Write to us, say which top-up you mean, and the money goes back the way it arrived; what has already been spent on calls does not come back, because it has already been paid onward to the provider that ran them.

Nothing is withheld as a handling charge. The payment channel keeps its own fee on the way out and that part is outside our reach, so a returned top-up can arrive slightly smaller than it left; the figure comes from the payment provider, not from us.

By email, at hello@snapfork.app, or through the “Support” section inside the application. Name the top-up — the date and the amount are enough — and say whether you want all of it back or part.

We answer within 14 days. A refund is made within 14 days of our answer; when the money reaches your card depends on the payment provider. No form has to be filled in — an email is enough.

Write to us

A dispute is recorded the same way a refund is: a negative line in the ledger. If calls had already been made against that money, the balance goes below zero and stays there until it is topped up again.

While the balance is negative, paid recognition is switched off — and the free daily ones keep working, as does your own provider key. Taking the last thing away from someone in the middle of an argument with their bank is not something a disagreement about a few dollars justifies.

Deleting the account burns whatever is left on the balance. The deletion screen says the exact amount before the button does anything, and that figure is read from the same place the burn is written to, so the two cannot disagree.

It works this way because the alternative is a payment operation on every deletion, together with an argument about how much had been spent, over sums in single dollars. If the balance matters to you, ask for the refund first and delete afterwards.

Top-up records outlive the account. When you delete it, they stop carrying your identifier — they are anonymised rather than erased — because a dispute can arrive months after the fact and we would otherwise have nothing to answer it with. The log of recognitions is deleted in full.

What is stored, for how long, and what is encrypted so we cannot read it is described in the privacy policy. What you are buying, in the sense that matters legally, is in the terms of use, and the numbers themselves are on the pricing page.